December 2009 Program
Marketing Research: What's New About Asking Q's?

7:30 a.m., Friday, December 4
Herak Club, McCarthey Athletic Center; 801 N. Cincinnati St.

Strategic Research Associates (SRA) assists organizations in designing and implementing research strategies to achieve short and long term goals and make smart business decisions. Methods include surveys, focus groups, key-information interviews, on-line panels, media research, mock trials, mystery shopping, product testing and interactive audience response testing.

Dr. John Ryan, a marketing consultant for SRA, and Nate Darnell, Operations Manager of SRA, will discuss new trends in the areas of marketing research and data management and analysis. There will also be an opportunity to participate in a fun group demonstration utilizing audience response technology.

It’s easy to RSVP online! Please let us know if you will be attending by Monday, November 30th so we can assure we have enough seats and food for everyone.

Meeting Location & Parking: The Gonzaga University McCarthey Athletic Center is located at 801 N. Cincinnati St. FREE parking is available on the south side of the building. From the parking lot, follow the sidewalk and row of lights leading to the double doors on the south side of the building labeled “Herak Club”.

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No January Meeting

Please note, there will be no meeting held in January due to the winter holidays. We hope you enjoy the festivities of the season, and look forward to seeing you at the February meeting and workshop (details coming soon!).

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Alli's Address

2009…How you have come and gone so quickly. This time of year, it always feels appropriate and timely to reflect on the year’s accomplishments, recognize opportunities and evaluate things we can do differently to hopefully have a more successful, happier or _______________ (you fill in the blank!) New Year. I have put together a list of the top 10 things I have learned this year as a professional, mother, friend and wife.

1. Be flexible. In our field, we are so driven by deadlines, client, coworker and boss’s requests that sometimes, when something comes at us out of the blue, it puts a kink in our day, week, or even month. Having two kids at home now really reinforced this for me– sometimes things go according to plan and other times…you get spit up on while walking out the door, you figure out that your son has been hiding two weeks of math homework under his bed or you learn that your spouse has been laid off. Realize that something unexpected occurred, accept it, and ultimately, deal with it.

2. Repeat, repeat, repeat. This one is a biggie for me as a mom and professional. The only way chores get done around our house is if you request it clearly, remind the person once and remind them again. Frustrating as it is, it’s the only way things get done. The same goes for your organization’s brand, campaign, or any communication. Pick your key message and supporting facts, and say them over and over again. Online, in your e-news, press releases, ads…repetition is key.

3. Be positive! Studies show that being positive is good for your health and overall happiness. Find ways to communicate the positive aspects of situations and don’t focus on the negative. When writing, avoid using negative terms (never, can’t, won’t, etc) and instead find positive words to communicate the same message.

4. Challenge yourself. Taking on the role as President of MarCom has been a great experience for me. This job includes leading a team of talented directors, speaking to other groups about MarCom and writing this column. These jobs are new territory for me and can feel nerve wracking at times. But I am committed to challenging myself to strengthen these weaknesses of mine: public speaking, fulfilling a leadership role and finding something relevant to write about every month.

5. Figure it out. This is one of my favorite phrases that I picked up while working at Desautel Hege, and it still resonates with me today. Stuff will go wrong. People will disagree with you, tear apart your ideas or present you with a new, unexpected angle. So, as we like to say in our house, pull up your big girl panties and figure it out.

6. Take time for you. Some days it’s all about everyone else. Other days you just run out of ideas and can’t get any creative ideas going no matter how many Google or thesaurus searches you run. Take time out of your day to take a break, exercise, grab a cup of coffee, read your social media outlet of choice, pick up your copy of Twilight….you get it. Just take a few minutes for you.

7. Be thoughtful. When I was at home on bed rest before having my son Erik, people floored me with their small acts of kindness. I have never felt so loved, appreciated and cared for by old friends, colleagues and family. An old friend of mine organized two weeks of dinners after Erik was born. A fellow board member brought me up magazines, flowers and a few goodies to pamper myself. My mom folded countless loads of laundry. Doing something little can make a big difference in some one’s day.

8. Arm yourself with a solid team. On the heels of my two-year anniversary at Cancer Care Northwest, I feel like I finally have my stuff together. I have developed relationships with several vendors that understand my market and can meet my needs. Some vendors I had to get rid of because they were too expensive, didn’t do the job right or just weren’t a good fit. And I think it was the right choice to go our own ways, and hopefully my work reflects these decisions.

9. Have fun. Not every task is fun. But having a good attitude and making it fun is a whole lot better than completing it with a bad attitude. ‘Nuff said.

10. Learn from your mistakes, and don’t do them again. I had a couple of big “learning moments” this year. I could call them complete screw ups, but the positive thing is that I learned something from the mistake and I won’t make it again. And don’t be too hard on yourself in the meantime. It’s not worth it. 

Some of my top ten are cliché, but I still think they are good reminders for everybody. And it feels great to have my fourth MarCom E-news column complete. I look forward to seeing you at our December meeting, and on behalf of the MarCom board, Happy Holidays!

Alli Benjamin
MarCom President

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Internship and Intern Host Applications Available

The February deadline seems far away, but with the holidays approaching, don’t let the MarCom internships slip your mind! This winter, three first-rate college students will be matched with MarCom members for a summer/fall internship and $2000 stipend.

2009 intern Tyler Tullis received invaluable experience with Mary Berry at YMCA of the Inland Northwest:

"The MarCom internship provided me with my first hands on experience to marketing communications, giving me ample opportunity to use what I’ve learned in school and see how that knowledge translates to reality. To hear the process of producing a media piece in class can only provide so much insight, but watching a piece of my creation bloom into a live advertisement was incredible. The networking opportunities were also terrific."

Read more intern and host organization success stories here.

Applications due February 12, 2010.

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Students Breakfast with MarCom at a Reduced Rate

We are pleased to announce lower monthly meeting rates for all students. MarCom student members can RSVP for our monthly breakfast meetings and pay only $5. Commitment issues? Student non-members are welcome at the reduced price of $10.

Visit our membership page for more information.

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Welcome Nichole Betts to the MarCom Board!

There has been a lot of movement on the MarCom board this year. Joe Johnson, our Communication Chair, just accepted a position at Solitude Mountain Resort in Salt Lake City Utah. We will certainly miss him at our MarCom meetings and on the board, but it sounds like an incredible opportunity. In his absence, Nichole Betts of Allied Fire & Security is filling the Communications Chair position. Welcome Nichole to the MarCom Board of Directors, and best of luck to Joe!

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Dec. Breakfast Sponsor Highlight: Graceful Basket

Finding creative gifts is always a challenge.  Graceful Baskets offers a large variety of custom gift baskets, unique gift boxes and gift mugs that are sure to leave a lasting impression on your loved ones, friends, business associates, clients or other recipients.

Graceful Baskets is a local gourmet gift basket company that designs, delivers, and ships beautiful gourmet gifts for all occasions and holidays. We are happy to customize using company colors, custom printed ribbon, and any items with your logo you may wish to include. All gifts are made-to-order and finished with a lovely hand-tied bow.  

Now is the time to order your holiday gift baskets, gift boxes and gift mugs from Graceful Baskets! Orders can be placed by phone, email or through our website, http://www.gracefulbaskets.com

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Today is a gift
“Yesterday’s the past, tomorrow’s the future, but today is a gift. That’s why it’s called the present.” - Bil Keane

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MarCom Website
- Home Page
- Past Newsletters

IN THIS ISSUE

- December Program
- No January Meeting
- Alli's Address
- Internship and Intern Host Applications Available
- Students Breakfast with MarCom at a Reduced Rate
- Welcome Nichole Betts to the MarCom Board!
- Dec. Breakfast Sponsor Highlight: Graceful Basket
- Today is a gift

NEXT MEETING

Marketing Research: What's New About Asking Q's?
December 4, 2009
7:30am - 9:00am
Herak Club at McCarthey Athletic Center
801 N. Cincinnati St.
Spokane, WA 99201

2010 MarCom Leadership

President
Ashley Martin
Klundt | Hosmer
509-456-5576 x119
ashleym@klundthosmer.com

Vice President, Incoming President, Internship Chair
Alyssa Ando
Sterling International, Inc.
509-343-3688
alyssa@rescue.com

Past President
Allison Benjamin
Cancer Care Northwest
509-228-1335
benjaaa@ccnw.net

2010 DIRECTORS

Communications Chair
Nichole Betts
Allied Fire & Security
509-624-3152
nbetts@allied-security.com

Events Chair
Leslie Czernik
Pearson Packaging Systems
509-241-4756
lczernik@pearsonpkg.com

Membership Chair
Dean Davis
Dean Davis Photography, Inc.
456-8799
dean@deandavis.com

Finance Chair
Denise Echelbarger
WSU College of Sciences
509-358-7777
denise@wsu.edu

Programming Chair
Sally Mildren
Shriners Hospitals for Children-Spokane
509.623.0424
smildren@shrinenet.org

Spark Awards Judging Chair
Breanne O'Doherty
STCU
(509)344-2282
breanneo@stcu.org

Fundraising Chair
Crystal Schaeffer
Kelly Brady Advertising
509-323-9666
crystal.schaeffer@kellybrady.com

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