Integrated Marketing Gets Results: A Case Study of the Spokane Regional Convention & Visitors Bureau
Join us for the Friday, June 2, meeting at the COG when Jeanna Hofmeister, vice president and director of destination marketing for the Spokane Regional Convention & Visitors Bureau (CVB), shows how their integrated marketing program has generated results.
Integrated marketing can be interpreted many ways. For some it's simply a cohesive approach to marketing, advertising and public relations. For others it may be about consistent implementation of a company brand.
For the CVB it's about all of the above, bur more importantly it's about getting results: generating increased demand, driving sales, enhancing the value of our products and services, increasing their visibility, creating customer loyalty and most importantly, actually delivering their brand promise.
This approach has forced them to step outside the conservative, quasi-governmental box into which organizations like theirs often get locked. It's about beating down traditional thinking to create customer-centric, culture-centric marketing pieces that people outside the company want to use as their own, thus delivering the CVB brand message to a far wider audience than they thought possible.
Jeanna Hofmeister is vice president and director of destination marketing for the Spokane Regional Convention & Visitors Bureau. Prior to joining the Spokane Regional CVB in October 2000, Hofmeister was general manager of The Kempis Hotel Suites and The Winged Lion, a luxury boutique hotel and restaurant in Spokane. She previously served as Director of Membership Development for the Spokane Regional CVB, Director of Creative Services and Sales Marketing for the NBC affiliate, KGW-TV in Portland, Oregon, Director of Public Affairs for the Independent KPDX-TV in Portland, Oregon, and Director of Marketing and Community Relations for the ABC affiliate, KIVI-TV in Boise Idaho.
Hofmeister also oversees the Inland Northwest Film Commission as the official liaison to the Washington State Film office, is a member of the Spokane Valley Chamber’s Tourism Committee, the West Plains Chamber’s Tourism Committee, the Washington State Tourism Marketing Advisory Committee, and serves on the Product Development Committee for the Washington State Tourism Office.
Hofmeister has worked as a communications and marketing consultant to governmental organizations and private businesses around the world. She studied communications at the University of Washington and the University of Idaho.
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